Credit Card FAQs : REV Federal Credit Union

Credit Card FAQs

Your New REV Credit Card is Here!

As part of our transition to REV Federal Credit Union, current cardholders will be issued a new Credit Card. Your new REV Credit Card not only features a sleek design, it’s also loaded with features to help enhance your purchasing power. Bonus! With your REV Credit Card, you can enjoy contactless payments by loading card details on your mobile device.

Don’t wait to activate your new Credit Card!

Your current Heritage Trust Credit Cards will be automatically disabled on September 30th.

FAQs

Why did I receive a new Credit Card?

As part of our transition to REV, existing Credit Cardholders are being issued a new “REV” branded Credit Card.

Will my current Credit Card still work?

Your current Credit Card will continue to work until 11:59 p.m. on June 21^st. To avoid any disruptions, cardholders are encouraged to activate the new REV Credit Card once it has been received.

How do I activate my new Credit Card?

To activate your card, simply call 800.290.7893 and follow the prompts. Please note that primary account holders will need the last 4-digits of their social security number and their 6-digit date of birth.

Will my Credit Card number change?

Yes. Your card number, the expiration date, and card verification value (CVV) will change. To avoid potential disruptions of service, please update any automatic payments you may have set-up with your new card details. This includes updating your card details within Mobile Wallet.

Will my Credit Card PIN change?

Yes. Members will be required to call 800.290.7893 to activate your new Credit Card. During the call, you will be prompted to select the option to set-up a new PIN.

Can I opt-out of receiving the new Credit Card?

Yes. To opt-out of receiving a new Credit Card, call 800.845.5550 or visit any REV branch. The deadline to opt-out is May 17th.

Will my rewards transfer to my new Credit Card?

Yes. Your rewards will carry over to your new Credit Card.
Important note: If you choose to opt out of receiving a new Credit Card you will forfeit your rewards.

I have a joint-owner on my account. Will they get a new REV Credit Card?

Yes. If the joint-owner currently has an HT Rewards Credit Card, they will also receive a new REV Credit Card.

What if I'm listed as a joint-owner of an account?

If you are listed as a joint-owner of an account and receive a new REV Credit Card, you will need the last 4-digits of the primary member’s social security number and their 6-digit date of birth to finalize the activation process.

Why have I not received my new Credit Card?

New REV Credit Cards will be mailed to existing cardholders beginning May 17^th.
If you have not received your new credit card by June 4th, please contact a REV Team Member by calling 800.845.5550.

Are Credit Card rates changing?

With the new REV MasterCard® program, rates will change from a fixed rate feature to a variable rate feature. This means that the Annual Percentage Rate and term of your Mastercard® loan may change due to fluctuations of the Prime Interest Rate. If the Prime rate changes during a fiscal quarter, your rate will change on the 1^st of the following month.

Important Note: When you receive your new REV branded Credit Card, your rate will be the same as your current card.

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