REV Upgrade

Save the Date

Save the Date

REV will be conducting a system upgrade the weekend of April 1st. We’re taking care of all the heavy lifting, but wanted to give you a sneak peek on what’s to come.

Over the weekend of April 1st, there will be a brief downtime that may affect you. Rest assured, you will have access to your funds during this time. Debit and credit cards will continue to work as usual, but members will not be able to access Digital Banking starting Friday, March 31st at 5:30pm EST through Monday, April 3rd. Don’t worry. We’ll post all direct deposits to your accounts on Friday, before the upgrade begins. Your accounts will show any transactions from the weekend by Tuesday, April 4th.

Check out the video below to learn more:

REV Upgrade

Viewing Joint Accounts

Viewing Joint Accounts

You will be able to see your entire relationship with REV in one view! Starting April 3rd, all of the accounts you are an Owner of, including joint accounts, will be visible in Digital Banking under one login. Anyone who is a Joint Account Owner on any of your accounts, will be able to view those accounts in Digital Banking with their own personal login. Check out this example:

REV Joint Owner view

The benefit of this enhancement is that you will be able to see your entire relationship with REV in one view!

What’s Staying the Same?

Most of the items you access daily will not be affected at all by the upgrade!

  • You won’t need to replace debit cards, credit cards, and/or checks. They’ll all function as usual.
  • Automatic payments (ACH), direct deposits, and scheduled transfers will continue
    to post with no changes required.
  • Your Digital Banking username and password will remain the same and there are
    no changes to the REV mobile app.
  • You’ll continue to use your current PINs for debit cards and credit cards,
    as well as REVline, our interactive telephone banking system.
REV Upgrade

How to Prepare

How to Prepare

1. Mark Your Calendar

  • All REV locations including our local Contact Center and HQ will be open for normal business hours on Friday, March 31st.
  • Starting at 5:30pm EST on Friday, March 31st through Monday, April 3rd, Members will not be able to access Digital Banking.
  • All REV branch locations will experience a delayed opening until 1:00pm EST on Monday, April 3rd.
  • Anticipate longer than normal wait times as we resume normal operations on Monday, April 3rd
  • eStatements may be temporarily unavailable beginning on Friday, March 31st
  • Deposits may take longer than normal to process to your account

2. Review Your Contact Information

  • Make sure your contact information is updated, including mailing address, email, and phone numbers, so you don’t miss out on any important notices or messages.
  • To update your information, simply log in Digital Banking, call us at 800.845.5550 or visit your local branch.

3. Schedule Online Bill Payments and Transfers in Advance

  • One-time Online Bill Pay and External Transfers will be unavailable after 5pm EST on Thursday, March 30th, until Tuesday, April 4th.
  • If you have plans to setup new bill pay items, you’re encouraged to set these up before March 30th.
  • Payments previously scheduled will process as scheduled.

4. Review Account Ownership

  • Check that the correct Joint Owner(s) are listed for each of your accounts. You can check the Joint Owners on your account by reviewing your account statement. Remember, Joint Owners will be able to view designated accounts in Digital Banking beginning Monday, April 3rd.
  • To change the Joint Owners on your account(s), give us a call at 800.845.5550, or visit your local branch before Friday, March 31st to ensure the correct people are associated with each account.
  • Don’t worry. If you find you need to make changes after the system upgrade, we’re here to help.

5. Plan Ahead for Weekend Spending

  • Since you won’t have access to your balances through Digital Banking beginning at 5:30pm EST on Friday, March 31st, we recommend checking your account balance(s) ahead of time so you have the most up-to-date information for your weekend and can more easily keep track of your spending.
  • The Balance Inquiry feature on REV ATMs will be unavailable on Friday, March 31st. Don’t worry. Your funds are still available. You can withdraw cash at the ATM and use your debit card as usual.
  • Heads up! REV ATMs will accept deposits throughout this weekend. However, these funds will not be available until after the upgrade is complete.

Digital Banking

After the upgrade period, there are a few things that might look a little different when you view your accounts online or in the REV mobile app:

  • Accounts may display in a different order than what you’re used to seeing. After the upgrade period, you’ll have the option to change the order within Digital Banking. From the desktop version of Digital Banking, simply click My Accounts, then Settings to edit.
  • Hidden accounts may be visible after the upgrade. Don’t worry. If you still want specific accounts hidden, click My Accounts, then Settings in the desktop version of Digital Banking.
  • The last 4 digits of account numbers may display differently in Digital Banking. This is just for our reference. Your account number will not change and there is no further action you’ll need to take.